Frequently asked questions

What is all about? is a market place for entities dealing in scientific, medical and diagnostic goods. It also serves as an information gateway for the scientist/researcher providing them up-to-date information related to products/services offered by various companies

I am a professor/scientist/researcher working in an institute/company. Can I register and buy any of the goods online?

Yes. You can buy any of the goods online provided they are in stock. If they are not in stock then you can request for quote.

Can I register for free?

Yes. Anybody can register for free on the website. Their contact information is verified. If the contact information provided is wrong then their account will be deactivated.

What are the delivery charges?

Shipping is FREE for order above Rs. 5000

Why does the delivery date not correspond to the delivery timeline of 3 to 4 business days?

It is possible that our courier partners have a holiday between the day you placed, your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners do not work on Sundays and this is factored into the delivery dates.

What is the estimated delivery time?

The product will be delivered within 5-7 working days after booking, for free delivery.

Are there any hidden costs (sales tax, octroi etc) on items sold by you?

There are NO hidden charges when you make a purchase. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

COD Option is not available?

We do provide COD but this service is only available in DELHI/NCR.

Whether the Seller ships to your location?

• Legal restrictions, if any, in shipping particular products to your location
• The availability of reliable courier partners in your location
• At times Sellers prefer not to ship to certain locations. This is entirely at their discretion

I need to return an item, how do I arrange for a pick-up?

Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return if possible within 3 days from the receipt of goods.